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If you have any Covid symptoms please contact the clinic first. Please note if you have not attended the practice for a face to face appointment in the last 12 months you will not be eligible for a medicare rebate. 
 
What is Telehealth / a Teleconsult / Video-consult?
Telehealth refers to “healthcare delivery or related activities (such as education), when participants are separated by distance, and communication technologies are used” (Health.Vic). For us, this includes phone calls & video conferencing.  This has been part of the way doctor’s have worked for many years, however the practice has had to push this further given the recent COVID-19 scenario. 
 
What are the Benefits of Telehealth? 
Telehealth can be more convenient, especially for those who live far away from the clinic, or aren’t able to take time off from work/ university /caring for others to come into the clinic, or those who have physical problems affecting their mobility.  In the current crises - it is also a vital part in preventing needless exposure to COVID - especially for those patients who have other underlying health problems or are in the “at-risk” groups. 
 
What can I do to prepare for my tele-health appointment?
Firstly, remember that you have the appointment and keep your phone with you.  When booking the appointment, check your contact details are up to date (Phone number and email address).  Please specify at the time of booking if you prefer a video or a telephone consultation.  Keep your phone with you at the time of your expected appointment, and remember that the Doctors may call you from a private number.  Please ensure that you have good phone / internet reception, and that the surroundings are quiet.  Overall, the practice has had some extremely good feedback about Telehealth so far, and patients have been very receptive towards it. 
 
How do Video Consultations work?
The Doctors are using new software from the company at GP Consults.  Your selected Doctor will send a text message through to your phone at the time of your appointment.  There will be a relevant link to click within this, which when used will open up a new web browser window from where the consultation will be carried out.  Click here for more detailed information.  You must have a phone with video and internet capabilities to use this.